Appify Intelligence - your go-to experts for everything AI.
At Appify Intelligence, we make artificial intelligence simple, strategic, and accessible. Whether you're exploring automation, data insights, or generative AI, our experts have the answers to every question - helping you understand, implement, and grow with AI that truly transforms your business.
How can AI chatbots handle complex or emotional customer requests?
AI chatbots can detect sentiment, recognize frustration, and respond with empathy-based wording, but they have limits in truly understanding emotions. The best approach is using AI to identify emotional or complex cases and then smoothly hand them over to human agents. Chatbots can gather context, summarize the issue, and make it easier for a person to step in and resolve sensitive situations.
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